[rt-users] Mail problem to AdminCC's on new ticket create

Samuel P Howard Sam.Howard at GMxTechnologies.com
Fri Jul 12 17:18:07 EDT 2002


I have our Helpdesk queue as our default queue, and have defined 3 AdminCc's as
watchers to the queue.  I have defined a scrip for this queue:

  OnCreate NotifyAdminCcs with template AdminCorrespondence

When we create a ticket, the requestor gets notified (that scrip works OK), but the
e-mail to the AdminCc fails with:


The original message was received at Fri, 12 Jul 2002 17:02:16 -0400
from sam at localhost

   ----- The following addresses had permanent fatal errors -----
'AdminCc of GMx Ticket #130':;

   ----- Transcript of session follows -----
553 5.1.3 'AdminCc of GMx Ticket #130':;... List:; syntax illegal for recipient


Return-Path: <sam>
Received: (from sam at localhost)
by mailserver.company.com
Fri, 12 Jul 2002 17:02:16 -0400
Date: Fri, 12 Jul 2002 17:02:16 -0400
X-RT-Loop-Prevention: GMx
Message-Id: <rt-130-1191.12.786979878262 at GMx>
Subject: [GMx #130] test
In-Reply-To: <rt-130 at GMx>
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
From: "Sam Howard via RT" <support at GMxTechnologies.com>
RT-Ticket: GMx #130
Reply-To: support at GMxTechnologies.com
X-Mailer: Perl5 Mail::Internet v1.40
Precedence: bulk
RT-Originator: Sam.Howard at GMxTechnologies.com
To: "'AdminCc of GMx Ticket #130'":;
Sender: "Samuel P. Howard" <sam at gmxtechnologies.com>


It looks like it is not creating the list of e-mail addresses in the AdminCc list
properly... ???

Any ideas?

Debian (woody), intel, RT 2.0.13, postgres, sendmail (current woody distro version)


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