[rt-users] Resolve Ticket Template

[Sean Lutner]

Sorry for replying to myself again. It seems that the problem actually
lies in sending resolve emails to myself when I am the original
requestor of the ticket. I've just gone throw some tests with a
co-worker where he got several resovled ticket emails, and I also got
them when he was the resolver of the ticket. What's weird is that if he
creates a ticket (assigning it to himself at creation), marks it to
open, then resolves he gets the resolved email. If I do the same, I get
no email. Just thought I'd share. 

Thanks for all the help and tips with this.

Sean

On Fri, 2002-07-12 at 12:01, Sean Lutner wrote:
> After turning the log levels up to debug, I've got some more information
> in my RT logs. Here's what I'm seeing when I resolve a ticket.
> 
> RT::Transaction=HASH(0x10600f4): Checking condition OnResolve...
> RT::Transaction=HASH(0x10600f4): Matches condition OnResolve...
> now requiring RT::Action::Notify
> RT::Action::Notify=HASH(0x109bf74): To is
> sean at techtarget.comRT::Action::Notify=HASH(0x109bf74): Cc is
> RT::Action::
> Notify=HASH(0x109bf74): Bcc is
> sean at techtarget.comRT::Transaction=HASH(0x10600f4): Prepared
> NotifyAllWatchers
> RT::Action::Notify=HASH(0x109bf74): No recipients found. Not sending.
> RT::Transaction=HASH(0x10600f4): Committed NotifyAllWatchers
> 
> What I don't get in that log is why it's saying no recipients found. Not
> sending, when it has both a To and a BCC. Now it looks to me like there
> is not a problem with the template but somehere else.
> 
> On Fri, 2002-07-12 at 11:47, Seth wrote:
> > On 12 Jul 2002 11:35:08 -0400
> > Sean Lutner <sean at techtarget.com> wrote:
> > 
> > 
> > > Yet when I resolve a ticket, no mail gets sent. I see no errors anywhere
> > > to indicate what the problem is. Is there a way I can get soe more
> > > verbose debugging from RT?
> > 
> > in your config.pm under the logging section.
> > $LogToScreen = 'debug';
> > $LogToFile = 'debug';
> > 
> > also up by the top of the file set the line
> > $LogDir = "/var/log/rt";
> > to where ever you want it to log to.
> > 
> > when these are set to debug you can see a log of what is going on. If you need to see more you can just add lines into the code such as the following (I used this line to debug my external user lookup)
> > 
> > $RT::Logger->debug("LookupExternalUserInfo: Entered with:\n",
> >                      "\tName         = $params{'Name'}\n",
> >                      "\tEmailAddress = $params{'EmailAddress'}\n",
> >                      "\tRealName     = $params{'RealName'}\n",
> >                      "\tFound        = $FoundInExternalDatabase\n")
> > 
> > but you can use the $RT::Logger->debug() anyware in RT and see what vars are set to etc.
> > 
> > -seth
> >  
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> -- 
> Sean Lutner
> Senior Systems & Network Administrator
> TechTarget, Inc.
> 117 Kendrick St, Suite 800
> Needham, MA 02494
> P:  781-657-1337
> F:  781-657-1100
> E:  sean at techtarget.com W: http://www.techtarget.com
> 
> "Imagination is more important than knowledge." -- Albert Einstein
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
-- 
Sean Lutner
Senior Systems & Network Administrator
TechTarget, Inc.
117 Kendrick St, Suite 800
Needham, MA 02494
P:  781-657-1337
F:  781-657-1100
E:  sean at techtarget.com W: http://www.techtarget.com

"Imagination is more important than knowledge." -- Albert Einstein