[rt-users] Missing mail?

[Ayan R. Kayal]

That shouldn't work by default. You'd need the "OnOwnerChange" scrip
from RT-Addons for that feature.

O-                        ~ARK

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com 
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Neil Bingham
> Sent: Tuesday, July 16, 2002 1:09 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Missing mail?
> 
> 
> Hi,
> 
> Firstly many thanks to all who helped me get RT up and 
> running.  After spending the day playing with it I am very 
> impressed, and it should do nicely for what I need.
> 
> One small niggle I've spotted is that if I go in as root and 
> reassign an issue to another person that person doesn't get 
> notified by email.
> 
> I have made some changes to the scrips but I don't think I 
> have removed this.
> 
> 
> OnCreate AutoreplyToRequestors with template Autoreply 
> OnCreate NotifyAdminCcs with template Transaction 
> OnCorrespond NotifyOwner with template AdminCorrespondence 
> OnComment NotifyRequestorsAndCcs with template Correspondence 
> OnComment NotifyOtherRecipientsAsComment with template Correspondence 
> OnCorrespond NotifyOtherRecipients with template Correspondence 
> OnStatus NotifyRequestors with template StatusChange 
> OnCorrespond NotifyRequestorsAndCcs with template Correspondence 
> OnResolve NotifyRequestorsAndCcs with template Resolved 
> OnComment NotifyOwner with template AdminComment
> 
> One possible clue is this from the maillog:
> 
> Jul 16 18:00:14 etg-dev sendmail[11327]: NOQUEUE: 
> etg-dev.cam.pace.co.uk [136.170.131.70] (may be forged) did 
> not issue MAIL/EXPN/VRFY/ETRN during connection to MTA
> 
> Any thoughts?
> 
> Neil.