[rt-users] Autoresponse for e-mail submitted jobs only

Bruce Campbell bruce_campbell at ripe.net
Tue Jul 16 18:53:36 EDT 2002

On Tue, 16 Jul 2002, Neal Barney wrote:

> OnCreate AutoreplyToRequestors with template Autoreply
> OnResolve NotifyRequestors with template Resolved

> Is it possible to generate an autoresponse only when the job was
> submitted through the e-mail gateway?

You could take OnIncomingEmail (http://www.fsck.com/pub/rt/contrib/2.0/)
and change the names and ApplicableTransTypes in the insert_condition.pl
to create:

	OnCreateIncomingEmail AutoReplyToRequestors with template Autoreply

                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security

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