[rt-users] no ticket content in replies

[Andreas Wahlfeldt]

hi @all,

digging through the archives didn't help. maybe somebody out there can.

my problem :
i' ve got several email-generated tickets containing attachments (mostly
screenshots < 200kb). if i reply to one of those tickets via the webui, the
original ticket-text is not quoted. the "Update ticket" screen just repeats
the requestor email and issue date and a single '>' without any ticket-text
(see below).

[dont_need_to_know at subshell.com - Thu Jul 18 18:36:29 2002]:

>

this (to may knowledge) only occurs, if the ticket contains any kind of
attachment.
anybody expirienced the same ?

any help will be greatly appreciated.

my config :
RT 2.0.13
MySQL 3.23.4


Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt at subshell.com
----------------------------