[rt-users] no ticket content in replies

[Phil Homewood]

Andreas Wahlfeldt wrote:
> i' ve got several email-generated tickets containing attachments (mostly
> screenshots < 200kb). if i reply to one of those tickets via the webui, the
> original ticket-text is not quoted. the "Update ticket" screen just repeats
> the requestor email and issue date and a single '>' without any ticket-text
> (see below).

Could you be seeing the same thing as in

http://lists.fsck.com/pipermail/rt-users/2002-July/008947.html

?