[rt-users] Strange Install Problem

Blackstone, J. David jdavid.blackstone at cingular.com
Fri Jul 19 17:00:47 EDT 2002

  You need to downgrade HTML::Mason to an earlier version.  I used the one I
found at http://www.helgrim.com/perlmodules .

  (Actually I made a syntactically correct but probably semantically
incorrect fix to that line of code and tried to go on.  It wasn't long
before HTML::Mason told me HTML::Mason::Parser had been deprecated.  I even
tried to see if I could remove the die statement from that module, but the
code was gone, too, so I downgraded.)

  It's in the FAQ, although not easy to spot unless you've got the error
right in front of you.  Wouldn't hurt to have a note about what versions of
HTML::Mason work right there in the dependencies section, at least until rt
is patched to work with the latest version.


> -----Original Message-----
> From: Bryant.Taylor at arc.com [mailto:Bryant.Taylor at arc.com]
> Sent: Friday, July 19, 2002 3:50 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Strange Install Problem
> RT Guru's,
>      I have been using RT for the last 3 years, and have 
> upgraded with flaw...
> Now, for some reason or another I seem to be having a very 
> strange problem. I
> have RTFM, and it didn't give me any clues so that's why I'm 
> emailing the
> list..
> Please help..
> Here's the issue.
> I'm running RH 7.3 box with a custom perl install 5.6.1 with 
> suid script set
> to yes. I installed apache 1.3.26 with mod_perl.. all went 
> great and installed
> just fine.
> I then got the most current version of RT from fsck and it 
> installed without a
> glitch.
> The problem however is this.
> I get
> [user at helpdesk]#> ./apachectl configtest
> Variable "$m" is not imported at /usr/local/rt2/bin/webmux.pl line 94.
> [Fri Jul 19 17:49:34 2002] [error] Global symbol "$m" 
> requires explicit
> package name at /usr/local/rt2/bin/webmux.pl line 94.
> Compilation failed in require at (eval 6) line 1.
> What;s going on? I'm lost...
> Thanks for all your help, in advance... :)
> Bryant
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