[rt-users] help on template in RT

Damien Gauthier gauthier at tiscali.net
Wed Jul 24 10:12:03 EDT 2002

Dear sir,

I'm making template and i need to include the last comment of the ticket and
a keyword. How can i do that ?

I need also to change the automatic search criteria when i click on a queue.

Thanks for your answer


Damien Gauthier

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