[rt-users] Urgent: "permission denied" / "Correspondence (probably) not recorded"

[Rehan van der Merwe]

I did a manual ticket content alteration to remove some confidential/sensitive data in a ticket yesterday - I believe that was the initial trigger to the corruption.  Why it happened I am not sure since I merely updated a field, but that was the only 'unnatural' thing I've done in RT.
 
Rehan

-----Original Message-----
From: Beachey, Kendric [mailto:Kendric.Beachey at garmin.com]
Sent: Wednesday, June 05, 2002 3:41 PM
To: Rt-Users (E-mail)
Subject: RE: [rt-users] Urgent: "permission denied" / "Correspondence (probably) not recorded"



> From: Rehan van der Merwe [ mailto:rehan at nha.co.za] 
> 
> Help please anyone who can: 
> 
> I get  "permission denied" email upon any transaction 
> recorded and on correspondence RT replies with a 
> "Correspondence (probably) not recorded" message. 
> Correspondence is not recorded at all. 
> 
> It just started acting up this morning, without anything 
> notable being done to RT in the last days. 

Hey, I'm getting the same thing here!  I have the same messages showing up in the logs too. 

If anyone figures out a fix, please post it to the list.  In the meantime, I will work on it here. 
-- 
Kendric Beachey 

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