[rt-users] Howto: Condtion to Send Email onTake

Sascha Teifke list at opaia.de
Wed Jun 5 17:05:02 EDT 2002


Hello everybody,

is there a way to notify the Requestors after Taking a Ticket.


I want to send a Mail with:
________

Hello Requestor,

your Ticket blabla hast been Taken by Mister Smith ...
________

To show the Contact to the Requestor.


Thanks
Sascha







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