Dealing with spam in RT (was Re: Fwd: [rt-users] Execute Arbitrary Perl Script on resolve)

[darren chamberlain]

* Niall Brady <bradyn at maths.tcd.ie> [2002-06-07 13:29]:
> On Fri, May 31, 2002 at 10:20:35PM +0200, Bruce Campbell wrote:
> > finish it as part of a ScripAction tutorial when I get spare time
> > (and that'll probably be when I next get pissed off at spam in my
> > queues and want SpamAssassin on it ;) )
> 
> I kinda had a think about that before, but I'm not sure about the best
> way of dealing with spam.
> 
> Many sites have just one common request queue, where the email address
> is commonly known, and hence a bit of a spam-trap.  It's not really an
> option to go changing around your support addresses to block spam ;-)

If your rt address is not a publicly used one, you can use
whitelist-based filtering to determine which mail to accept.

(darren)

-- 
The knowledge that makes us cherish innocence makes innocence
unattainable.
    -- Irving Howe