[rt-users] import 1 --> 2 question

[Aubrey King]

I have filled out the import script as directed in the faq as follows:


my $RT1USER = "root";
my $RT1PASSWORD = 'xxxxxx';
my $RT1DATABASE = "rt";
my $RT1HOST = "localhost";
my $RT1DATA = "/opt/rt/transactions";
my $EMAILDOMAIN = "gblx.net"; # user_id at EMAILDOMAIN for missing RT1 emails
my $DEFAULTQUEUE = 'rt-requests'; # Qeuue to put tickets from deleted 
queues in.


my result is this:


Importing tickets...

1....can't find queue id for 1
rt-requests is not a valid queue. something is seriously wrong


HOWEVER.. the 'not-valid' queue IS valid and I use it on a daily basis.  
It has tickets in there AND.. when I try other queues that are also used 
all the time, I get the same error. 

So.. what's the secret handshake?  How much more valid than used every day 
and populated does the valid queue need to be?

-- 

Aubrey King
Global Crossing, Ltd.
IP Systems Engineering
Systems Administrator