[rt-users] import 1 --> 2 question

Steve Harris steve at comp.leeds.ac.uk
Sat Jun 8 04:02:30 EDT 2002


On Fri, 7 Jun 2002, Aubrey King wrote:

> I have filled out the import script as directed in the faq as follows:
>
> my $RT1USER = "root";
> my $RT1PASSWORD = 'xxxxxx';
> my $RT1DATABASE = "rt";
> my $RT1HOST = "localhost";
> my $RT1DATA = "/opt/rt/transactions";
> my $EMAILDOMAIN = "gblx.net"; # user_id at EMAILDOMAIN for missing RT1 emails
> my $DEFAULTQUEUE = 'rt-requests'; # Qeuue to put tickets from deleted
> queues in.
>
> my result is this:
>
> Importing tickets...
>
> 1....can't find queue id for 1
> rt-requests is not a valid queue. something is seriously wrong
>
> HOWEVER.. the 'not-valid' queue IS valid and I use it on a daily basis.
> It has tickets in there AND.. when I try other queues that are also used
> all the time, I get the same error.
>
> So.. what's the secret handshake?  How much more valid than used every day
> and populated does the valid queue need to be?

You need to create your specified default queue in RT2 before running
the script, it doesn't matter if a queue of that name exists in RT1 or
not.

Steve





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