[rt-users] Changing "From"

[Douglas E. Warner]

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On Monday 10 June 2002 13:41, Phil Dibowitz wrote:
> Hey all,
>
> When someone replies to a ticket in RT, the "From" says "Name via RT" - can
> we change this to be "Name via domain.com"?
>
> I thought this would be under Templates, but it only includes a subject and
> not the From line. I checked the manual, but was unable to find it. Any
> pointers would be much appreciated.
>
> Thanks,
> Phil

This isn't where you think it is.  You can find it in 
<your-rt-path>/lib/RT/Action/SendEmail.pm
There's even a nice Todo comment about this being site configurable ;-)
Make sure you stop and restart your web server after changing this file.

- -Doug

- -- 
Douglas E. Warner    <dwarner at ctinetworks.com>     Network Engineer
CTI/PAdotNET         http://www.pa.net             +1 717 975 9000
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