[rt-users] Searching for tickets belonging to same company/customer

[Rich Lafferty]

On Wed, Jun 12, 2002 at 03:18:39PM +0200, Dennis Breithaupt (dennisb at tetaworx.de) wrote:
> Hi all,
> 
> we're using RT 2.0.11.
> 
> Our problem is, that we in most cases open tickets manuelly, while 
> telephoning with the customer. By doing this, the requester field gets 
> filled with our eMail-Adress and not with that of the customer. This is ok, 
> because we do not want to send our remarks in the RT to the customer at 
> this point.

Hrm. I'm inclined to think you're solving this wrong twice. :-) You
don't need to send remarks to the customer when a ticket is *created*
(just don't have an OnCreate scrip for that), so ignore that
justification.

With that ignored: I've got a very hackish patch which creates a "New
call" button beside "Create ticket". It prompts you to select an
existing user or choose a new one before taking you to the usual
create-ticket screen with the Requestor prefilled.

Let me know if you want it.

  -Rich

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Rich Lafferty --------------+-----------------------------------------------
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