[rt-users] Don't want to CC ticket owners

[Robin Lee Powell]

On Thu, Jun 13, 2002 at 06:47:39PM -0700, Phil Dibowitz wrote:
> Everytime a customer replies to a ticket, the owner of that ticket
> get's a CC (it's not in the the headers, but RT issues a copy off to
> the owner). We don't want this in some cases... in most cases
> actually. While I see the usefulness of this feature, I'm sure there's
> a way to disable it. But I can't find it.

Change:

OnCorrespond NotifyAllWatchers with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

(I'm not sure which one).

Alternatively, set the owner to 'Nobody'.

-Robin

-- 
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