[Fwd: Re: [rt-users] Web Access for users?]

[Phil Dibowitz]

Matt Disney wrote:

> I opted for the "not everyone gets an account" approach. I use a guest
> account from a custom web form for users to create tickets. When a user
> goes to the form, if they aren't already logged in, they get logged in
> as guest. And guest isn't privileged, but can access all the forms I've
> created for ticket submissions.
> 
> I'm not sure what your needs are, but that may be an alternative that's
> interesting to you. It's not necessarily less work than creating the
> passwords, but for my site it was better for the users.
> 
> Also, they should be able to login and click on Preferences to change
> their password, unless I've missed something.
> 
> Matt


Hmmm. Maybe I'm misusing something. I wrote a simple form/cgi outside of RT 
that simply sends a mail from the email address of the user (form submitted) 
to the appropriate email address for the queue they are submitting to.

Phil
-- 
"They that can give up essential liberty to obtain a little temporary safety 
deserve neither liberty nor safety."
-Benjamin Franklin, 1759