[Fwd: Re: [rt-users] Web Access for users?]

[Matt Disney]

Yeah, I was going to do that, too, but I wanted to take the user
straight to the ticket after ticket creation. So I ended up copying a
lot of stuff out of the Ticket/Create.html page, making sure the user
gets logged in as guest automatically, and then I put that in the
NoAuth hierarchy. Oh, and I also wanted to be able to acces keywords
from that ticket creation form.

The trusty email form is the simplest way to solve the problem, but it
doesn't give you the flexibility of setting specific ticket fields (due
date, keywords, etc...).

Matt

Phil Dibowitz writes:
>Matt Disney wrote:
>
>> I opted for the "not everyone gets an account" approach. I use a guest
>> account from a custom web form for users to create tickets. When a user
>> goes to the form, if they aren't already logged in, they get logged in
>> as guest. And guest isn't privileged, but can access all the forms I've
>> created for ticket submissions.
>> 
>> I'm not sure what your needs are, but that may be an alternative that's
>> interesting to you. It's not necessarily less work than creating the
>> passwords, but for my site it was better for the users.
>> 
>> Also, they should be able to login and click on Preferences to change
>> their password, unless I've missed something.
>> 
>> Matt
>
>
>Hmmm. Maybe I'm misusing something. I wrote a simple form/cgi outside of RT 
>that simply sends a mail from the email address of the user (form submitted) 
>to the appropriate email address for the queue they are submitting to.
>
>Phil
>-- 
>"They that can give up essential liberty to obtain a little temporary safety 
>deserve neither liberty nor safety."
>-Benjamin Franklin, 1759
>
>
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