[rt-users] Opening ticket with specific originator, state, etc. via email

[Gary Oberbrunner]

We're using RT 2.0.13 here on Linux, and it's working great.  We want to 
use RT in a mode where we send all the emails into RT, not the customers 
directly.  I'd like a way, if it's possible, to send an email into RT 
with some special tags in the body (or maybe headers, but that's harder 
to do with most MUAs) that indicate which queue to go into, what the 
initial state should be, and especially who the originator should be. 
Currently I have to edit every single ticket after I send it in to 
change the originator to the person who sent the email to me, and fill 
in the state, keywords, and so on.

Is there a way to do this?

Thanks,

-- Gary Oberbrunner