[rt-users] Opening ticket with specific originator, state, etc. via email

[Richard Massa]

I do this all of the time.  I use the "bounce" feature of mutt (my MUA) to 
forward the email to the respective queue.  You could always write a simple 
script that will take the email and change the to: header to queuename at address.
Make sure to ignore all the cc headers as well or you might accidentally spam a
bunch of people. (I've done that)

Thanks
Richard

On Tue, Jun 25, 2002 at 09:40:09AM -0400, Gary Oberbrunner wrote:
> We're using RT 2.0.13 here on Linux, and it's working great.  We want to 
> use RT in a mode where we send all the emails into RT, not the customers 
> directly.  I'd like a way, if it's possible, to send an email into RT 
> with some special tags in the body (or maybe headers, but that's harder 
> to do with most MUAs) that indicate which queue to go into, what the 
> initial state should be, and especially who the originator should be. 
> Currently I have to edit every single ticket after I send it in to 
> change the originator to the person who sent the email to me, and fill 
> in the state, keywords, and so on.
> 
> Is there a way to do this?
> 
> Thanks,
> 
> -- Gary Oberbrunner
> 
> 
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