[rt-users] * User could not be created: Email address in use

[Bruce Campbell]

On Thu, 27 Jun 2002, Rainer Sigl wrote:

> on my rt 2.0.14 I let the user create a ticket with his email address. The
> ticket ist already resolved and now I want make a userid for this person
> as a stuff member. Then I get the error message "     * User could not be
> created: Email address in use"
> Has anybody an idea solve the problem?

In Configuration -> Users, first search for their existing user by email
address, then apply your changes to that user.  No need to create the
user, just modify the existing one.

( Hooray, my vehicle is *finally* legal, only 6 months after it arrived
  here; now to find some hills in this country )

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations