[rt-users] 2 things: Customised AutoReply to a queue & Subject Content

[Mary Cranston]

G'day,

As a newbie to RT and this list, my apologies if I am able to search elsewhere for the answers to these questions.  

Duplicate AutoReply to a queue 
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I have created a customised AutoReply Template/Scrip to a new queue and now a requestor receives both the specific AutoReply and the Global AutoReply on the creation of a new ticket :

Global Scrip:
OnCreate AutoreplyToRequestors with template Autoreply 

Queue Scrip:
OnCreate AutoreplyToRequestors with template Helpdesk template: Autoreply 

Question:  How do I disable the global scrip for a queue?


Subject of report to user
-------------------------
Currently, the subject line of the global scrip for notifying the requestor of a transaction (Request # was acted upon), using the global scrips, returns the following :

       Subject: HASH(0x8e31a5c) 

Question:  Where do I go to enable the Subject() to be inserted here?

Pointers to the solution or documentation to read, will be very much appreciated.

Many thanks,
Mary.

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