[rt-users] 2 things: Customised AutoReply to a queue & Subject Content

[Bruce Campbell]

On Sun, 3 Mar 2002, Mary Cranston wrote:

> Question:  How do I disable the global scrip for a queue?

If a global scrip is installed, it is applicable for each queue.  You
solution in this instance is to apply an autoreply scrip seperately on
each of your queues before disabling the global scrip.
(Configuration->Global->Scrips and the 'disable' checkbox beside each
Scrip)

> Currently, the subject line of the global scrip for notifying the
> requestor of a transaction (Request # was acted upon), using the global
> scrips, returns the following :
>
>        Subject: HASH(0x8e31a5c)
>
> Question:  Where do I go to enable the Subject() to be inserted here?

Check the template for this Scrip.  The install for rt-2-0-11 had an extra
'}' in the Subject line, resulting in the argument being supplied
incorrectly.  Refer to:

	http://lists.fsck.com/pipermail/rt-users/2002-February/006955.html

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations