[rt-users] Send thread back to requester on resolution...

[Shannon Pedersen]

We modified the "Ticket Resolved" template to include:

Subject:  {$Ticket->Subject()} 
Ticket No.:  [{$rtname} #{$Ticket->id}]

This stopped complaints from our users about not knowing what the
resolution was for.

-Shannon Pedersen


-----Original Message-----
From: Russ Johnson [mailto:russj at dimstar.net]
Sent: Monday, March 04, 2002 5:28 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Send thread back to requester on resolution...


I would like to know if RT can be configured to send more details when a

ticket is resolved. I am dealing with a specific complaint from some 
clients that when their tickets are closed they have no idea "what it
was". 
Is it possible to send the entire RT thread on closure? A URL is not
useful 
because it requires a login.

Thanks!


Russ Johnson
Stargate Online