[rt-users] Setting up non-priv'ed users to view queues

[Sean Hussey]

Hi everyone,

I've got a client who wants to view her tickets through the Self-Service 
interface.  Great.  This isn't a problem when she either requests the 
ticket through this interface or (I'm guessing here--we haven't tested it 
yet) she emails in a ticket.  They show up in the SelfService interface.

But, when I initiate a ticket and assign it to that queue, it doesn't 
display on her page.  She can type in the ticket number and bring it up, 
but that's no good.  How can I get it to auto-assign to her?  I've made her 
a Watcher on that queue, but that didn't make any difference.

Thanks for your help,

Sean