[rt-users] Setting up non-priv'ed users to view queues

[Bruce Campbell]

On Sun, 10 Mar 2002, Sean Hussey wrote:

> But, when I initiate a ticket and assign it to that queue, it doesn't
> display on her page.  She can type in the ticket number and bring it up,
> but that's no good.  How can I get it to auto-assign to her?  I've made her
> a Watcher on that queue, but that didn't make any difference.

The SelfService interface is limited to showing tickets 'requested' by
that user.  For each ticket that you assign to that queue that you wish
her to see, you will need to add her as a requestor.

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations