[rt-users] Two problems

[Marc Beyer]

Hi,

I've only just started using rt an am very impressed by the flexibility
and power this offers, thanks a lot for creating this. I have run into
two problems however and am wondering whether anybody here can help me:

1.) Tickets are not displayed in the web interface. I have created
tickets in several queues ("general" and newly created ones). But they
do not show up in the web interface, the queue summaries show 0 tickets
and if I try a "rt --limit-queue=<queue> --summary" it prints the title
bar but no tickets. If I go into mysql the tickets are in the Tickets
table, and content is in the Attachments table. And I receive an
acknowledgement email upon creation, so all this seems to work fine. I'm
using Redhat 7.0 on that machine with perl 5.6.1, mod_perl 1.26 and
apache 1.3.23.
Neither the rt log nor the apache error log show anything untoward (BTW,
is there an option to turn on a more verbose logging somewhere, I'd like
to know a little more about what's going on :-).

2.) Sometimes I log into rt, click on an any option to move on to
("Search","Configuration", whatever) and it sends me right back to the
logon screen) I log on again and am now on the screen I wanted to reach
but when I click on anything else I get back to logon and the process
repeats itself ad infinitum. I suspect this is a browser issue since it
seems to happen with Mozilla (0.9.8 and 0.9.7) and Konqueror but hasn't
happened with Opera so far. Or could this be related to me logging on as
several different users from the same machine (using different
browsers)?

Any help would be muchly appreciated, thanks,

Marc


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