[rt-users] any one done this before?

[seth]

hello,

  working with RT right now and tying to add some things to it. all our 
customers open tickets via email and not the web url. The problem I am 
having is a single customer might have 5-10 email addresses. All these 
need to be created under a single user so they can view stuff via the 
web page.

What I have done so far is set up an exteranl lookup that just does 
matching. It says if it comes from email address Y then assign the 
$CurrentUser to X. This part works fine and the ticket gets inserted as 
user X.

Well now they want it so that when the ticket is created the notify goes 
not only to the owner of the new ticket but CC's the first email address 
it was sent in under (before the extrenal lookup) . I am having a 
problem carrying the CC all the way through the ticket create. Has 
anyone done something simular to this?

Thanks

seth

seth at ttsg.com