[rt-users] any one done this before?

[Christian Gilmore]

Seth,

Try the external-users contrib package. It contains a localuseradmin
script that will do the mappings that you desire. Creating a ticket with
the cc being the original e-mail address offers one clunky solution that
you modify GetCurrentUser to pass back a modified head object that now has
the old e-mail address in the CC field. Part of doing this would to have
LookupExternalUserInfo return OriginalEmailAddress => $orig in the
paramhash.

Regards,
Christian

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of seth
> Sent: Wednesday, March 13, 2002 1:04 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] any one done this before?
>
>
> hello,
>
>   working with RT right now and tying to add some things to
> it. all our
> customers open tickets via email and not the web url. The
> problem I am
> having is a single customer might have 5-10 email addresses.
> All these
> need to be created under a single user so they can view stuff via the
> web page.
>
> What I have done so far is set up an exteranl lookup that just does
> matching. It says if it comes from email address Y then assign the
> $CurrentUser to X. This part works fine and the ticket gets
> inserted as
> user X.
>
> Well now they want it so that when the ticket is created the
> notify goes
> not only to the owner of the new ticket but CC's the first
> email address
> it was sent in under (before the extrenal lookup) . I am having a
> problem carrying the CC all the way through the ticket create. Has
> anyone done something simular to this?
>
> Thanks
>
> seth
>
> seth at ttsg.com
>
>
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