[rt-users] Upgrade 2.0.12: Where have all my tickets gone?

[Dominik Westner]

HI all,

I have upgraded from 2.0.8 to 2.0.12.
I followed the instructions, did make upgrade, insertdata ....

But when I restarted apache, I received the following error in the 
apache log:

[Fri Mar 15 12:34:09 2002] [error] [Fri Mar 15 12:34:09 2002] null: 
Can't locate object method "CaseSensitive" via package "RT::Handle" at 
/opt/rt2/lib/RT/Record.pm line 128.

Well it seems like the CaseSensitive method does not exist in RT::Handle

Tried to upgrade several db related perl packages --- no success.

As the CaseSensitive statement is used only once, I made the following 
changes in Record.pm (line 128):

     #if ($self->_Handle->CaseSensitive) {
     if (1) {
	...

which I think means from reading the code the db is supposed to be case 
insensitive.

Then at least RT starts up again, without error.

All my users are still there, all my queues are still there ... but all 
my tickets are gone!!!
This is quite unfortunate as you can guess.

Any hints? I haven't checked the db yet, but I am pretty sure, that they 
are still in the db.

Thanks

Dominik