[rt-users] Keyword concept confusion

[Marc Hedlund]

Yes, my fault that it's not yet online -- I haven't learned the rt/fm
system yet.  I believe your question falls under feature requests -- I
believe keyword searching is per-item, not recursive. 

Marc Hedlund 
e: marc at precipice dot org

On Mon, 18 Mar 2002, justin m. clayton wrote:

> Thanks to Marc for the excellent Keyword tutorial howto. Maybe that should
> be online rather than in a .zip file...
> 
> I still have a question as to whether or not my original plan can be
> executed. I have two meta-keywords, Bug and Request (both listed under
> Classification organization as per Marc's howto), and then other
> keywords contained inside those two (Bug/Software or Request/Purchase). I
> want to be able to add a search value for Request/* or Bug/*. It looks
> like this isn't possible unless I explicitly include search values for
> every keyword. Just searching for Bug isn't enough.
> 
> Is this a feature request, or an ignorant user?
> 
> On Sun, 17 Mar 2002, justin m. clayton wrote:
> 
> > Date: Sun, 17 Mar 2002 22:29:59 -0800 (PST)
> > From: justin m. clayton <justincl at u.washington.edu>
> > To: RT Users Mailing List <rt-users at lists.fsck.com>
> > Subject: [rt-users] Keyword concept confusion
> >
> > Hi all,
> >
> > I've just come up from the ranks of RT1 to RT2 and am a bit confused about
> > the new Keywords stuff. It looks powerful, but unfortunately the docs are
> > a bit sketchy at this point (or I don't get them). Can someone please
> > explain it to me in the context of what I want to do?
> >
> > Basically, I want to mirror the selection of Areas a la RT1, only with
> > some heirarchy. So, I want to tag a ticket as a bug, project, request,
> > etc. I also optionally provide more specific info (software request vs
> > configuration request or request for purchase of equipment), and still be
> > able to search based on any level of heirarchy (so, search for
> > Request/Software, or just for all Requests).
> >
> > I *thought* that I just defined this order in Configuration.Keywords, but
> > I guess that's not how it's done. Where do Keyword Selections come in to
> > play? I plan to apply these keyword sets to all queues at the moment, but
> > would also like to know how to deal with the possibility of setting up
> > alternates for a different queue at some point.
> >
> > Thanks in advance for all your help. RT2 is a great product!
> >
> >
> 
> -- 
> Justin Clayton
> VLSI Research System Administrator
> University of Washington
> Electrical Engineering Dept
> justincl at u.washington.edu
> 206/543.2523  EE/CSE 307F
> 
> 
> 
> 
> 
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