[rt-users] stats

[Greg Smythe]

get it here: 
http://users.ox.ac.uk/~simon/stats.tar.gz



<there was a thread about this yesterday, does no one search the archives
before posting now??>


-=-=-=-=-=-=-=-=-=-=-=-=-=- 
Greg Smythe 
SysAdmin 
Intellstat Communications 
WA State Resident 


-----Original Message-----
From: Jeff Mottishaw [mailto:jmottishaw at voyus.com] 
Sent: Tuesday, March 19, 2002 11:24 AM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] stats


I just upgraded from RT to RT2 and am wondering if there are any stats
programs out there..  I used to use a script called rtstats but I can't find
anything for RT2..  I am looking for things like average time to resolve a
ticket, tickets resolved per week, tickets opened per week, open tickets,
etc.. all on pretty png graphs..  that I can print out and show to executive
types..

I'm hoping these tools are out there, I just don't know where to look?