[rt-users] Mail Gate Problem - Aliases

[CJ Lynce]

Hi there... I'm recently set up RT2... got all the aliases typed out...
and tried to send a message to the mail gate... But it fails everytime.
I'm looked up on the lists, and found out about smrsh...  So i put a
symlink to /usr/lib/sendmail.d/bin (where smrsh looks...) and still,
nothing happens..

I'm running SuSE 7.3 w/2.4.17d (selfcompiled)...   Can anyone help?

This is the error mail I'm getting

-------------
   ----- The following addresses had permanent fatal errors -----
"|/usr/rt/bin/rt-mailgate --queue general --action correspond"
    (reason: 2)
    (expanded from: <rt at tpl005.twinsburg.org>)

   ----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /usr/rt/etc /usr/rt/lib
/usr/lib/perl5/5.6.1/i586-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i586-linux
/usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl .) at
/usr/rt/lib/RT/Interface/Email.pm
line 105.
BEGIN failed--compilation aborted at /usr/rt/lib/RT/Interface/Email.pm
line 105.
Compilation failed in require at /usr/rt/bin/rt-mailgate line 30.
BEGIN failed--compilation aborted at /usr/rt/bin/rt-mailgate line 30.
554 5.3.0 unknown mailer error 2




Reporting-MTA: dns; tpl005.twinsburg.org
Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
Arrival-Date: Fri, 15 Mar 2002 07:15:53 -0500

Final-Recipient: RFC822; rt at tpl005.twinsburg.org
X-Actual-Recipient: X-Unix; |/usr/rt/bin/rt-mailgate --queue general
--action correspond
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Unix; 2
Last-Attempt-Date: Fri, 15 Mar 2002 07:15:54 -0500
-------------------

I WAS GETTING THIS... but then it stopped and started with the message
above...
-----------------------
  ----- The following addresses had permanent fatal errors -----
/usr/rt/bin/rt-mailgate --queue technology --action correspond
    (reason: can't create (user) output file)
    (expanded from: <techbug at tpl005.twinsburg.org>)

   ----- Transcript of session follows -----
554 5.3.0 cannot open
/usr/rt/bin/rt-mailgate.--queue.technology.--action.correspond:
Permission
denied
550 5.0.0 /usr/rt/bin/rt-mailgate --queue technology --action
correspond... Can't create output




Reporting-MTA: dns; tpl005.twinsburg.org
Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
Arrival-Date: Fri, 15 Mar 2002 05:15:09 -0500

Final-Recipient: RFC822; techbug at tpl005.twinsburg.org
X-Actual-Recipient: X-Unix;
/usr/rt/bin/rt-mailgate.--queue.technology.--action.correspond
Action: failed
Status: 5.3.0
Diagnostic-Code: X-Unix; 73
Last-Attempt-Date: Fri, 15 Mar 2002 05:15:09 -0500
--------------------

And this is what my smrsh directory looks like
------
drwxr-xr-x    2 root     root         4096 Mar 15 07:34 ./
drwxr-xr-x    3 root     root         4096 Mar 13 01:38 ../
lrwxrwxrwx    1 root     root           13 Mar 13 01:38 mail ->
/usr/bin/mail
-r-x--x--x    1 root     root       746860 Sep 23 23:25 mail.local*
lrwxrwxrwx    1 root     root           17 Mar 13 01:38 procmail ->
/usr/bin/procmail*
lrwxrwxrwx    1 root     root           23 Mar 15 07:34 rt-mailgate ->
/usr/rt/bin/rt-mailgate*
-r-x--x--x    1 root     root         6956 Sep 23 23:25 smrsh*
lrwxrwxrwx    1 root     root           17 Mar 13 01:38 vacation ->
/usr/bin/vacation
tpl005:/usr/lib/sendmail.d/bin #
-----

And this is what my /usr/rt/bin Looks like
------------
drwxr-xr-x    2 root     rt           4096 Mar 15 03:42 ./
drwxr-xr-x    8 root     root         4096 Mar 15 02:58 ../
-rwxr-sr-x    1 root     rt           5136 Mar 15 02:59
mason_handler.fcgi*
-rwxr-sr-x    1 root     rt           4631 Mar 15 02:59
mason_handler.scgi*
-rwxr-sr-x    1 root     rt          29979 Mar 15 02:59 rt*
-rwxrwxr-x    1 root     rt           8858 Mar 15 02:59 rt-mailgate*
-rwxr-sr-x    1 root     rt          23821 Mar 15 02:59 rtadmin*
-rw-r--r--    1 root     root         3560 Mar 15 03:42 rtadminhelp
-rwxr-xr-x    1 root     rt           4459 Mar 15 02:59 webmux.pl*
tpl005:/usr/rt/bin #
----------------

Sorry for all the junk... but maybe it will help you all....

--CJ



--
#!~ CJ Lynce      ~!#
#!~ Twinsburg Public Library     ~!#
#!~ cjlynce at twinsburg.lib.oh.us  ~!#