[rt-users] Mail Gate Problem - Aliases

[Michael Thompson]

probably incorrect permissions on config.pm

CJ Lynce wrote:

> Hi there... I'm recently set up RT2... got all the aliases typed out...
> and tried to send a message to the mail gate... But it fails everytime.
> I'm looked up on the lists, and found out about smrsh...  So i put a
> symlink to /usr/lib/sendmail.d/bin (where smrsh looks...) and still,
> nothing happens..
> 
> I'm running SuSE 7.3 w/2.4.17d (selfcompiled)...   Can anyone help?
> 
> This is the error mail I'm getting
> 
> -------------
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/rt/bin/rt-mailgate --queue general --action correspond"
>     (reason: 2)
>     (expanded from: <rt at tpl005.twinsburg.org>)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /usr/rt/etc /usr/rt/lib
> /usr/lib/perl5/5.6.1/i586-linux /usr/lib/perl5/5.6.1
> /usr/lib/perl5/site_perl/5.6.1/i586-linux
> /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl .) at
> /usr/rt/lib/RT/Interface/Email.pm
> line 105.
> BEGIN failed--compilation aborted at /usr/rt/lib/RT/Interface/Email.pm
> line 105.
> Compilation failed in require at /usr/rt/bin/rt-mailgate line 30.
> BEGIN failed--compilation aborted at /usr/rt/bin/rt-mailgate line 30.
> 554 5.3.0 unknown mailer error 2
> 
> 
> 
> 
> Reporting-MTA: dns; tpl005.twinsburg.org
> Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
> Arrival-Date: Fri, 15 Mar 2002 07:15:53 -0500
> 
> Final-Recipient: RFC822; rt at tpl005.twinsburg.org
> X-Actual-Recipient: X-Unix; |/usr/rt/bin/rt-mailgate --queue general
> --action correspond
> Action: failed
> Status: 5.0.0
> Diagnostic-Code: X-Unix; 2
> Last-Attempt-Date: Fri, 15 Mar 2002 07:15:54 -0500
> -------------------
> 
> I WAS GETTING THIS... but then it stopped and started with the message
> above...
> -----------------------
>   ----- The following addresses had permanent fatal errors -----
> /usr/rt/bin/rt-mailgate --queue technology --action correspond
>     (reason: can't create (user) output file)
>     (expanded from: <techbug at tpl005.twinsburg.org>)
> 
>    ----- Transcript of session follows -----
> 554 5.3.0 cannot open
> /usr/rt/bin/rt-mailgate.--queue.technology.--action.correspond:
> Permission
> denied
> 550 5.0.0 /usr/rt/bin/rt-mailgate --queue technology --action
> correspond... Can't create output
> 
> 
> 
> 
> Reporting-MTA: dns; tpl005.twinsburg.org
> Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
> Arrival-Date: Fri, 15 Mar 2002 05:15:09 -0500
> 
> Final-Recipient: RFC822; techbug at tpl005.twinsburg.org
> X-Actual-Recipient: X-Unix;
> /usr/rt/bin/rt-mailgate.--queue.technology.--action.correspond
> Action: failed
> Status: 5.3.0
> Diagnostic-Code: X-Unix; 73
> Last-Attempt-Date: Fri, 15 Mar 2002 05:15:09 -0500
> --------------------
> 
> And this is what my smrsh directory looks like
> ------
> drwxr-xr-x    2 root     root         4096 Mar 15 07:34 ./
> drwxr-xr-x    3 root     root         4096 Mar 13 01:38 ../
> lrwxrwxrwx    1 root     root           13 Mar 13 01:38 mail ->
> /usr/bin/mail
> -r-x--x--x    1 root     root       746860 Sep 23 23:25 mail.local*
> lrwxrwxrwx    1 root     root           17 Mar 13 01:38 procmail ->
> /usr/bin/procmail*
> lrwxrwxrwx    1 root     root           23 Mar 15 07:34 rt-mailgate ->
> /usr/rt/bin/rt-mailgate*
> -r-x--x--x    1 root     root         6956 Sep 23 23:25 smrsh*
> lrwxrwxrwx    1 root     root           17 Mar 13 01:38 vacation ->
> /usr/bin/vacation
> tpl005:/usr/lib/sendmail.d/bin #
> -----
> 
> And this is what my /usr/rt/bin Looks like
> ------------
> drwxr-xr-x    2 root     rt           4096 Mar 15 03:42 ./
> drwxr-xr-x    8 root     root         4096 Mar 15 02:58 ../
> -rwxr-sr-x    1 root     rt           5136 Mar 15 02:59
> mason_handler.fcgi*
> -rwxr-sr-x    1 root     rt           4631 Mar 15 02:59
> mason_handler.scgi*
> -rwxr-sr-x    1 root     rt          29979 Mar 15 02:59 rt*
> -rwxrwxr-x    1 root     rt           8858 Mar 15 02:59 rt-mailgate*
> -rwxr-sr-x    1 root     rt          23821 Mar 15 02:59 rtadmin*
> -rw-r--r--    1 root     root         3560 Mar 15 03:42 rtadminhelp
> -rwxr-xr-x    1 root     rt           4459 Mar 15 02:59 webmux.pl*
> tpl005:/usr/rt/bin #
> ----------------
> 
> Sorry for all the junk... but maybe it will help you all....
> 
> --CJ
> 
> 
> 
> --
> #!~ CJ Lynce      ~!#
> #!~ Twinsburg Public Library     ~!#
> #!~ cjlynce at twinsburg.lib.oh.us  ~!#
> 
> 
> 
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Michael Thompson       	+353 1 291 1710
RF IC Design Engineer  	+353 1 676 3199
Silicon & Software Systems