[rt-users] Re: text not included with correspondence

[Vivek Khera]

>>>>> "TAH" == Timo A Hummel <timo.hummel at isg.de> writes:

>> When I correspond to some messages, sometimes only limited text from the
>> previous message is included, and other times it includes the full text.

TAH> If you click on Reply located in the upper right corner, it quotes the
TAH> full

When I do that, I get no included text.

TAH> text, if you click reply on some item in the History, it includes only
TAH> that
TAH> transaction.

I get this too.

I have not seen any way to include the entire ticket history in a
single reply.