[rt-users] Inbound email permissions problem

[Gary Stainburn]

Hi all, 

Thanks to everyone (smylers) for the help getting outbound emails to work.

However, below is what happened when I tried to respond to the message I got 
from RT.

I'm assuming that it's something to do with exim running with the euid of 
'mail' and not 'rtowner', but the permissions for rt-mailgate show

[root at larry root]# ll /opt/rt2/bin/rt-mailgate
-rwxr-sr-x    1 root     rt           9116 Mar 21 16:43 
/opt/rt2/bin/rt-mailgate[root at larry root]#

I've tried chmod u+s, and then changing the owner to rtowner, and apache but 
it's not made any difference (apache is the user that apache runs under, 
rtowner is the owner of the database).

Gary

----------  Forwarded Message  ----------

Subject: Mail delivery failed: returning message to sender
Date: Tue, 26 Mar 2002 10:06:17 +0000
From: Mail Delivery System <Mailer-Daemon at ringways.co.uk>
To: gary.stainburn at ringways.co.uk

This message was created automatically by mail delivery software (Exim).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  pipe to |/opt/rt2/bin/rt-mailgate --queue group --action correspond
    generated by rt at larry.ringways.co.uk

The following text was generated during the delivery attempt:

------ pipe to |/opt/rt2/bin/rt-mailgate --queue group --action correspond
       generated by rt at larry.ringways.co.uk ------

Permission Denied
------ This is a copy of the message, including all the headers. ------

Return-path: <gary.stainburn at ringways.co.uk>
Received: from localhost.localdomain ([127.0.0.1] helo=localhost)
	by larry.ringways.co.uk with esmtp (Exim 3.22 #1)
	id 16pnqE-00076c-00
	for rt at larry.ringways.co.uk; Tue, 26 Mar 2002 10:06:10 +0000
Received: from mail.ringways.co.uk
	by localhost with POP3 (fetchmail-5.9.0)
	for rt at larry.ringways.co.uk (multi-drop); Tue, 26 Mar 2002 10:06:10 +0000
 (GMT) Received: from gary.ringways.co.uk ([10.1.1.2] helo=there)
	by stan.ringways.co.uk with smtp (Exim 3.33 #2)
	id 16pSRQ-0001RE-00
	for rt at ringways.co.uk; Mon, 25 Mar 2002 11:15:08 +0000
Content-Type: text/plain;
  charset="iso-8859-1"
From: Gary Stainburn <gary.stainburn at ringways.co.uk>
Organization: Ringways Garages Ltd
To: rt at ringways.co.uk
Subject: Re: [ringways.co.uk #1] Ticket Resolved
Date: Mon, 25 Mar 2002 11:15:31 +0000
X-Mailer: KMail [version 1.3.2]
References: <rt-1-199.12.7259077708635 at ringways.co.uk>
In-Reply-To: <rt-1-199.12.7259077708635 at ringways.co.uk>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Message-Id: <E16pSRQ-0001RE-00 at stan.ringways.co.uk>
Status: RO

On Monday 25 March 2002 11:17 am, you wrote:
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.

test response to email
--
Gary Stainburn

This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000

-------------------------------------------------------

-- 
Gary Stainburn
 
This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000