[rt-users] Autoreply issues

[Michael Grubb]

Hello all,

I have a situation where I have several 3rd parties sending automated email 
into our ticket system, but it is addressed as though it is comming from the 
same address as the queue's correspond address.  The result being that the 
ticket is created, but the autoreply causes a RT Bounce: message to be sent 
to rt-admin.  I was under the impression that RT would not send mail to 
itself.  I have the offending address listed in the IsRtAddress in the 
config.pm file.  I always have the option of modifying the Autoresponse 
scripaction to look for such a condition but, that seems like a kludge to me.
Is there a more elegant way of fixing this that I'm not seeing or must I 
resort to the kludge?


Thanks to all,

-Michael