[rt-users] difference between comment and reply?

[Smylers]

Yesterday Colleen wrote:

> Robin Lee Powell wrote:
>
> > On Wed, May 01, 2002 at 01:23:24PM -0700, Colleen wrote:
> >
> > > What's the difference between 'comment' and 'reply'?
> >
> > The user who requested the ticket can see replies but not comments.
>
> Thanks!

There's two senses of "see" there:

  1 Scrips would typically be set up so that requestors are e-mailed
    replies but not comments.

  2 Permissions would typically be set up so that external requestors
    don't see comments in the web interface, but internal staff do.

> > > If I'm disabling all scrips (the users at my company want to make
> > > use RT as a completely web based application) and all users are
> > > internal, is there a difference at all?
> >
> > What do these two things have to do with each other (web-based and
> > disabling scrips)?
>
> All users are internal and mail is not being sent to any, so I was
> wondering if there was any real difference between 'comment' and 'reply'
> for these users.

I think there isn't a difference in your case:  no scrips means neither
comments nor replies are being sent to anybody, and no external users
means nobody doesn't see comments.

Smylers
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