[rt-users] Autoreply Wars

[Manfred Bathelt]

Hi

I think the solution is easy on SMTP-level, but I have no idea how to 
fix it in RT codebase.
Autoresponders normally insert special MIME headers in their messages, 
just view them
in your example and subsequently filter mails with these headers.
Example: use "X-Mailer" and "Precedence"

The big problem might be, that not all autoresponders use the same 
signature of MIME-headers...

:-/


Manfred

Michael Grubb wrote:

>Yet another question regarding Autoreply =]
>I'm having some issues with autoreply loops.
>
>Last night someone sent a message from an account that was being serviced by 
>an autoresponder, (a notification of email-address change),  when rt sent the 
>autoreply back to this address, the remote autoresponder sent another message 
>(not a reply but a completely new message)  thus causing a never ending loop.
>Has anyone else encountered anything similar if so how did you solve it?
>If anyone has any suggestions I would love to hear them.
>
>I'm hoping to solve this problem I won't have to disable the autoreply.
>
>
>Also on another note but unrelated.
>RT is setting the Return-Path: header to mydomain.com at mail.mydomain.com
>Is there a reason for this? (is it setting it to an address it thinks should 
>be nonexistant?)
>
>Thanks to everyone in advance,
>
>-Michael
>
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EMail: Manfred.Bathelt at epost.de