[rt-users] scrips to move ticket from one queue to another...

[Smylers]

Darrin Walton wrote:

> > I need a scrips which make when a Ticket is resovlve in queue
> > 'homologation', the Ticket appears as New in queue 'production'
> > anyone got hint?  thanks in advance
>
> Wouldn't that defeat the logic of 'resolving' a ticket?

If you have several stages of processing something, then you could have
a queue for each stage (and different people looking at each queue).

I didn't ask the original question above, but I had previously
considered something like this, creating a second queue for 'billing'.
Basically, when a job is finished in the main queue, it gets moved to
the billing queue.  That has the advantage that once a job is are
finished, people working on it don't still see its tickets lying around
the main queue.  But the finance department then have their own queue
for tracking jobs being invoiced and (hopefully) paid for.

The split makes sense because once a job is completed, the people
working on it don't care about it any more.  But _until_ a job is
completed, the accounts people don't care about it.  So resolving from
one queue into another fits.

Actually I haven't done the above; I've implemented this at the moment
with keywords.  But I don't think it should be rejected as an idea.

Smylers
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