[rt-users] scrips to move ticket from one queue to another...

[Colleen]

This is what I'm trying to mimic with my question to the list yesterday,

"> I was wondering if it were possible to keep a "group" from resolving 
> tickets?
> 
> I have a group of people, "foo", who do some work and another group,
> "bar" that checks to see if it is done.   Is there a "group right" or
> "user right" regarding resolving tickets included in RT?"


I have some users belonging to group x, some belonging to y and some
belonging to z.  A request needs to go through all groups/queues, and
I've listed all these groups in the queue.  So when a user in a group is
done with the ticket they change the queue.  Thing is, I want to keep
users in certain groups from resolving a ticket (groups x and y) because
it hasn't gone through z yet.  Only z is allowed to resolve the ticket,
while others can only make changes on it.  I don't mind changing the
queue by hand, but keeping some users from resolving issues is pretty
important.

Is this possible at all?


Thanks!

Colleen 


> -----Original Message-----
> From: Michael Grubb [mailto:mgrubb at fifthvision.net]
> Sent: Friday, May 03, 2002 9:05 AM
> To: naoy at levillage.org; rt-users at lists.fsck.com
> Subject: Re: [rt-users] scrips to move ticket from one queue to
another...
> Importance: High
> 
> Well, I've written a ScripAction MoveToQueue which will move a message
to
> a
> given queue, you could easily modify to to also set the status when it
is
> moved.
> 
> (I intend on getting this added to the contrib folder soon.)
> 
> 
> On Friday 03 May 2002 10:44 am, naoy at levillage.org wrote:
> > hello world
> >
> > I need a scrips which make when a Ticket is resovlve in queue
> > 'homologation', the Ticket appears as New in queue 'production'
> > anyone got hint?
> > thanks in advance
> >
> > ---
> > Ce mel a été envoyé avec Meloo http://www.meloo.com
> >
> >
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> >
> > Have you read the FAQ? The RT FAQ Manager lives at
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