[rt-users] OnOwnerChange NotifyOwner - Template problem

[Adrian 'Dagurashibanipal' von Bidder]

[ho moderator! you may throw away this msg with the wrong From: mail
addr]

Yo!

I've just set up request tracker with the OnOwnerChange condition added.
I'm using it to notify the (new) owner that he's been assigned a ticket
with this template:

=======
Yo!

This is now your problem:

Transaction: {$Transaction->Description}
      Queue: {$Ticket->QueueObj->Name}
    Subject: {$Transaction->Subject || {$Ticket->Subject} || "(No
subject given)"}
      Owner: {$Ticket->OwnerObj->Name}
 Requestors: {$Ticket->Requestors->EmailsAsString()}
     Status: {$Ticket->Status}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-------------------------------------------------------------------------
{$Transaction->Content()}
========

Problem is that Transaction->Content and one of the Subject expressions
don't work. The area below the line, where I'd expect the content of the
ticket, is entirely empty, and the Subject: contains some value like:
Subject: HASH(0x8caa790)

I'd be glad if I don't have to dig into rt internals to solve this as
I'm not exactly a perl-lover... :-/

Oh, yes: rt 2.0.11


cheers
-- vbi

-- 
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