[rt-users] Take and Open

[Bruce Campbell]

On Wed, 8 May 2002 frederic.gobin at mindmatics.de wrote:

> We wanted the same thing : Changing the state from new to open when
> somebody takes a ticket ...
>
> We use s scrip for this :
>   The condition OwnerChange with the action OpenTicket. Note that the Scrip needs a template which is not used ...
>
> One problem remains :
>    Someone clicks on take, the owner changes and the ticket is displayed. But the state-change from new to open seems to be done AFTER displaying the ticket.

This is a WebUI problem, which (in effect) runs all the Scrips for the
given transaction, then applies changes requested.  ( which includes
resetting the status back to what it was before, bad luck if your Scrip
changed status/ownership ) :(

I'd consider this a bug, and report it to rt-2.0-bugs at fsck.com .

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations