[rt-users] Changing ticket status on correspondance...

[Joe Breu]

I have the desire to change the ticket status on correspondance.  What I 
want to do is change it to stalled when a correspondance has been added by 
a user that is not the requester and then change it back to open with the 
requester adds a correspondance.

I want to do this to make it easier for my support team to handle tickets 
through the web interface.

I am using a scrip action for changing the ticket status to stalled on 
correspondance.  The problem is that rt sets the ticket status to open 
right afterwards.

Is there a way to accomplish this?

-- 

Thanks,

---------------------------------------------------------
Joseph W. Breu, CCNA             fax : +1.319.266.8158
Senior Network Administrator     url : http://www.cfu.net
Cedar Falls Utilities

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