[rt-users] Owner Correspondence Scrip

[Robin Lee Powell]

On Fri, May 17, 2002 at 11:29:59AM -0400, Derek D. Martin wrote:
> On Thu, May 09, 2002 at 02:37:01PM -0400, Derek D. Martin wrote:
> > On Thu, May 09, 2002 at 06:42:15PM +0200, Sebastian Flothow wrote:
> > >
> > > < http://fsck.com/rtfm/article.html?id=5#73 >
> > 
> >     Are you taking into account that RT should never
> >     mail the person performing the action? RT tries to
> >     be smart about this. 
> > 
> > Ok, but, I guess my point is I *want* to receive those e-mails.  So
> > who gets to decide what behavior is smart?  :-)
> > 
> > This is especially useful while trying to configure who gets notified
> > when, to verify that everything is working as expected.
> 
> Also, we don't let the users use the web interface.  Another reason
> allowing senders to receive their own updates is useful is so the
> requestor knows their updates got into the system.  If they don't
> receive a copy of the update, and the tech assigned to the problem
> drops the ball, they really have no way of knowing whether or not
> their update even made it into the system.
> 
> Am I the only one that cares about this?

No, but I think you're the only one who cares as much as you do.

I think you're gonna have to go into the code.

Sorry.

-Robin

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