[rt-users] Ticket Cloning?

[shannon pedersen]

> > Along these lines, is there a way to transfer a task
> > from one queue to another? (Sorry if the answer is
>
> Open the ticket, click "The Basics", change queue, save changes.

A question about that - if you change the queue after creation (and the
requestor got an autoemail about it), and the requestor tries to reply to
the ticket using the original email, will RT still be able to find the
ticket?  (Since you have to have a different email alias for each queue.)
Or do you need to send another email to the user notifying them of the
queue, and therefore email, change?

-shannon pedersen