[rt-users] Ticket Cloning?

[Rich Lafferty]

On Tue, May 21, 2002 at 02:33:21PM -0700, shannon pedersen (shannon at dashdog.com) wrote:
> > > Along these lines, is there a way to transfer a task
> > > from one queue to another? (Sorry if the answer is
> >
> > Open the ticket, click "The Basics", change queue, save changes.
> 
> A question about that - if you change the queue after creation (and the
> requestor got an autoemail about it), and the requestor tries to reply to
> the ticket using the original email, will RT still be able to find the
> ticket?  (Since you have to have a different email alias for each
> queue.)

Yep. A ticket number takes priority over all.

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
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