[rt-users] advice on making rt customer friendly?

[Beachey, Kendric]

-----Original Message-----
1.  What is the least painful way to allow people to check on their ticket
via the web?  These will be people who are not in the system as users, but
who will almost always have an auto-created ticket.  I know that they get
the URL in the auto-response, but how can I get them past the login screen?
I am interested in a workable solution that does not allow everyone to see
all of the tickets, but that would let a person get a reasonable idea of
where this issue is on the web.
--------------------------

You're looking for the "Self-Service" interface.  Any user that doesn't have
"Let this user be granted rights" checked in their profile will default to
the self-service interface.

They will still have to go through the login screen, but you can finagle the
system to automatically set their password to "hello" or their e-mail
address or whatever when it first creates their account.
--
Kendric Beachey