[rt-users] Re: [rt-devel] Outage info patches for RT

[Rich Lafferty]

On Tue, May 28, 2002 at 01:41:16PM -0500, Duane Waddle (dwaddle at charter.net) wrote:
> Hi all,
> 
> I'm starting to look at patching outage tracking functionality onto RT 
> 2.0.13.  I thought I'd ask if anyone else had done any work on this before 
> I get knee deep in source.

Ankles, maybe.. :-)
 
> Basically, the idea I'm running from is to have a section in WebRT where 
> one could select a 'system', 

Keyword!

> an optional 'application' (both being fed from keywords),

Keyw.. yeah, what HE said. :-)

> a start date+time,

"Started"!

> an end date+time, 

"Due"!. Maybe you would relabel the field for convenience; that's the
ankles-deep part. :-)

> and a boolean flag for whether or not the outage was SLA impacting.

Keyword!

> Given this data, you could do a SQL query for each reporting period to be 
> able to compute outage information.

I'd recommend an RT query -- that's what published APIs are for :-)

> As I begin on this -- has anyone started any effort on something 
> similar?  If not, any advice/ideas on what else this should include?

It sounds like you're done. :-)

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
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