[rt-users] Problem: How to avoid being too helpful, Discuss.

[Phil Homewood]

seph wrote:
> >   4 RT notices that the owner of the ticket has changed since Bar wrote
> >     his response, so then does the quarantine cancel/send thing that you
> >     previously suggested.
> 
> step 4 could be greatly simplified by saying either only allowing the
> ticket owner and the requester to correspond on the ticket; or only
> allowing them to correspond without the quarantine period.

It still needs logic to allow anyone to reply if the ticket has no
owner, otherwise you need to "take" the ticket from the web UI first,
which is a pain if you predominantly correspond via email.